SHIPPING

Where do you ship?

We ship to locations throughout South Africa. If you live on a farm or in a rural area and prefer to receive your order via registered post, please contact us on hello@hausart.co.za and we will make it happen!

Do you ship overseas?

Unfortunately not at this point in time.

How long will my order take to be delivered?

Orders over R1000.00 enjoy free delivery and will be delivered within 5 working days to addresses that fall in main centres. Delivery to areas outside of major centres may need an additional 24 hours.

Are the contents of my order insured whilst they are being shipped to me?

Yes, they are! All goods are insured during transit and the risk transfers to you on delivery. Please get hold of us regarding any parcels that are not properly sealed, appear to have been tampered with, or if any goods therein have been damaged.

Can I change my delivery address?

You can log into your account and change your delivery address at any time.

However, the delivery address for an order may not be changed online after the order has been dispatched. Please contact our office on hello@hausart.co.za for this and we will try our very best to accommodate your change of address where possible.

What is your returns policy?

It's pretty extensive and the process depends on the reason for return. You can read all about it on our Returns and Refunds page